Return & Refund Policy

Last updated: September 26, 2026

At YudeNova, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or refund in accordance with the terms below.

Return Eligibility

To be eligible for a return, please contact us within 30 days of receiving your order.

Returned items must generally:

• Be unused and in their original condition.

• Be returned with original packaging where applicable.

• Include the order information or proof of purchase.

• Not be damaged due to misuse, improper handling, or normal wear and tear.

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.

Damaged, Incorrect, or Defective Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the item and the problem.

We will review the request and, where appropriate, offer a replacement, refund, or another suitable resolution.

Refunds

Once your return request has been approved and any required returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

Return Shipping

Unless the return is required because we sent an incorrect, damaged, or defective item, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. YudeNova is not responsible for returned packages that are lost or damaged while being shipped back to us.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing, fulfillment, or shipment.

If the order has already shipped, you may need to follow the applicable return procedure instead.

Exchanges

We may offer exchanges depending on product availability and the circumstances of the request. If the requested replacement is unavailable, we may offer another appropriate resolution.

Contact Us

For return, refund, or cancellation questions, please contact YudeNova through the contact information provided on our website.

Please include your order number and a clear description of your request so that we can assist you efficiently.

YudeNova reserves the right to update this policy when necessary. Any changes will be posted on this page with an updated effective date.